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Sealink Ferry & Coach Connections - Booking Conditions

GENERAL

At the time of publishing, all costs, itinerary details, ferry schedules information were correct as per the itineraries. However, these can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers and no responsibility is accepted by Kangaroo Island Holiday Accommodation or staff for misrepresentation, unforeseen omissions or additional costs incurred, including those arising from adverse weather conditions. Refunds may not be available for unused services.

UNACCOMPANIED MINORS AND TRAVEL BUDDY CONDITIONS

Children up to 15 years of age must be accompanied on any SeaLink ferry service by a parent or guardian.

BOOKING PAYMENTS

At the time of booking, a deposit of $50 (plus GST) per person is required, payable by VISA or Mastercard only.
Final payment MUST be received by Kangaroo Island Holiday Accommodation no later than 30 days prior to departure to avoid cancellation.

AMENDMENT FEES

Due to the complexity, staff time and communication costs of the booking process, a charge of  $40 (plus GST) may apply to each modification made after the original booking.

CANCELLATIONS (policy set by SeaLink)

In the unlikely event that a booking, or part thereof is cancelled, cancellation fees apply to the booking value as follows:

  • Cancellation more than 30 days before departure - $50 (plus GST) per person.
  • Cancellation between 7 & 30 days before departure - $50 (plus GST) per person or 50% of total cost whichever is greater.
  • Cancellation less than 7 days before departure - $50 (plus GST) per person or 80% of total cost whichever is greater.
  • Cancellation within 24 hours of departure - 100% of total cost.
  • No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing.


TRAVEL INSURANCE

Holiday plans can be disrupted and cancellation fees can be costly.
Travel insurance is recommended.  Kangaroo Island Holiday Accommodation do not provide travel insurance.  This is the responsibility of the passenger.  For more information, please enquire at time of booking.

CONDITIONS OF FERRY PASSAGE

  1. Check-in time for all departures is to be a minimum of 30 minutes prior to departure. Due to loading requirements, The SeaLink Travel Group reserves the right to refuse boarding for both passengers and vehicles that check-in after this time.
  2. Drivers only permitted on the vehicle deck.
  3. Drivers must accept direction by SeaLink Travel Group crew at all times during loading and unloading.
  4. Smoking is prohibited on the vessel at all times.
  5. Travel may only be permitted for a person or persons whose name(s) appear on the SeaLink Travel Group manifests. Travel arrangements may only be transferred to another person(s) with the knowledge and authority of the Company and the person who made the booking.
  6. SeaLink Travel Group reserves the right to refuse to carry any person or cargo aboard any Company vessel or vehicle where the Company deems the person or cargo to be undesirable, unsuitable or dangerous.
  7. Flammable liquids in portable containers will not be carried (eg. boat tanks, jerry cans, paints & thinners) unless arrangements have been made prior as loading may be required on a flammable / dangerous goods departure.
  8. If you are travelling on a 'Spirit of Kangaroo Island' service you may be travelling with freight, which could include livestock or fuel. For more information, please enquire at time of booking.

TRAVEL & BOOKING:

  1. In these conditions "the Company" means SeaLink Travel Group, its servants and agents and "the passenger" means the passenger booked to travel. Travel must be completed within 12 months of payment. These conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Australia and any Australian State.
  2. The Company reserves the right to cancel, vary this service in any way, or substitute any ferry or other means of transport without incurring any liability.
  3. Fares, times, schedules and routes are subject to alteration, without prior notice, at the discretion of the Company.
  4. The Company shall not be liable for any loss or damage which may arise in the event of cancellation of this service or the abandonment of the service during the course thereof (should the Company or any of its servants or agents decide that such abandonment is necessary) or of any deviation or delay in any service arising from any cause whatsoever. In any such event the Company will not be liable in any way for consequential damage including, but not limited to, the cost of accommodation or for any alternative means of travel which may arise and any additional expense so arising shall be the liability of the passenger.
  5. The Company accepts no responsibility for loss of, or damage to, any vehicle being carried for the passenger, or luggage, or for consequential damages arising there-from whether sustained during off-loading or transportation, and whether arising from negligence, malfunction of the vessel or other cause, except to the extent that the exclusion of such liability is prohibited by law.
  6. The Company accepts no responsibility for any injury and/or death of a passenger travelling on this service whether caused by negligence, malfunction to the vessel or other cause except to the extent that exclusion of such liability is prohibited by law.
  7. Kangaroo Island is a Ligurian Bee Sanctuary. Importing honey, pollen or other bee products is prohibited. A fine of up to $10,000 may apply.
  8. Biosecurity on Kangaroo Island - Please help protect Kangaroo Island and keep it safe from pests and diseases. Do not bring any bee or honey products, unwashed potatoes, vine cuttings, foxes or rabbits onto the island. Penalties may apply.